The addition of the 'Request Attention' allows users to easily request the attention of an Experts Exchange Advisor. Choosing to use the 'Request Attention' button automatically creates a new thread in the Community Support Zone. You will be asked to describe the situation you are having, and the topic thread will be created once you've clicked the 'Submit' button. Please be sure to respond to any questions from the Advisors so they may take the necessary action as soon as possible.

Recently we have updated the New Question Wizard with 4 new features!

Attach Code Snippet:

With this feature the Question Asker is able to attach a code snippet to the main body of their question. Depending upon the language of code, the snippet will be color-coded to make it much easier to read! This feature is also available to Experts posting comments on questions and anyone else who may be posting a comment using the "Open for Discussion" feature.

To use this feature click on the Attach Code Snippet button found under the New Question text box.

Was this solution helpful

When searching for a solution on Experts Exchange you will now see the text Was this what you were looking for? with a Yes and No This new feature allows Experts Exchange to deliver the most accurate and helpful solutions, and also address solutions which are incomplete or inaccurate.

When you click on the Yes button, a small survey will pop up. We ask that you take a minute to give us your feedback on the solution you are currently viewing. After you complete the survey and hit the submit button you will see a notice at the top of the solution saying "Thank you for your feedback".

When you click on the No button you will see a notice at the top of the solution saying "Thank you for your feedback" and this information is stored.

Accepting a Solution:

When accepting a solution and selecting a grade for that solution you will now see a small survey asking a few questions about the solution you received to your question, you will also see an "Additional Comments" box.

This feature was added to help Experts Exchange get a better understanding of how members and Experts are interacting and to make sure that Experts Exchange members are receiving the best solutions possible. Your comment will show up next to the grade given on the accepted solution, your comment will also be sent to the Expert(s) in an email saying their solution has been accepted and the grade they received.

Note: Please do not post additional comments about the actual problem in this box. If you have further comments on your problem or further comments for the Expert(s) to read please post this on the actual thread.

Delete Button

If you have not received any comments on your question this button will automatically delete the question for you. If you have started to receive comments from Experts this button will take you to a page where you can write your reason for deletion. Once you hit the submit button you will be brought back to the question.

Your request for deletion will be posted in Community Support and you will see it listed in your open questions. The question will have a title of:

Automated Request for Attention: "Question Number"

and a body of:

Please attend to the following question:
"Question URL"

My question is in "#" Zone(s).
My question has "#" Expert comment(s).

My reason is: "Your Reason Here"

I posted this request automatically using the "Delete Question" feature.

Report Abuse Button

If you feel you are on the receiving end of any flaming or unprofessional behavior behavior please report it by clicking on the Report Abuse button found at the bottom of the body of the question. This will redirect you to a page where you can enter a descreption of the situation. Once you hit the submit button you will be brought back to the question.

Your report will be posted in Community Support and you will see it listed in your open questions. The question will have a title of:

Automated Request for Attention: "Question Number"

and a body of:

Please attend to the following question:
"Question URL"

My question is in "#" Zone(s).
My question has "#" Expert comment(s).

My reason is: "Your Reason Here"

I posted this request automatically using the "Report Problem" feature.

File Upload

In Step 2 of the Question Wizard we have added the option to attach a file to your question. We allow bmp doc gif jpeg jpg log pdf png txt xls files that are a max of 5 MB.

You are also able to use the File Upload option when posting a comment to a question.

Accept Your Own Solution:

You are now able to accept your own solution to your questions. You will now see the Accept This Solution button on both your comments and the Experts comments.

No Activity:

If there has been no Expert activity on your question you can close the question out by accepting your own solution, this will close out the question and refund your points.

Activity:

If Experts have responded to your question and you have found your own solution you can accept your solution as the answer. You will receive a pop up that explains what will happen and a comment will be automatically posted in the question letting the Experts know that you have accepted your own solution and give them the option to object.

If there is no objection the question will be closed out in 7 days with your points refunded. If an Expert objects the 7 day closure will be cancelled and a question will be automatically posted in Community Support where it will be handled by the site Mods and Admins.

Accept Multiple Solutions:

If you feel that an Expert has helped, but you came up with your solution yourself as well, you can accept both your solution and the Experts. Any points awarded to you will be refunded.

You will receive a pop up that explains what will happen and a comment will be automatically posted in the question letting the Experts know that you have accepted your own solution and give them the option to object.

If there is no objection the question will be closed out in 7 days with your points refunded. If an Expert objects the 7 day closure will be cancelled and a question will be automatically posted in Community Support where it will be handled by the site Mods and Admins.

If you have a Guru status in any zone you are considered a Designated Expert in that zone and will see that there is a section on the Zone Landing page with Neglected Questions. These are all questions that have not received a response within 12 hours of the question being asked.

All neglected questions will have a stopwatch icon and the Designated Experts for that zone will see this in the title of the question.

If you post a solution to a neglected question and your solution is accepted, you will receive bonus points for that question: Question Points + (Grade Multiplier x Question Points ).

For Example: If your solution to a neglected question is accepted with an A grade and the question is originally worth 500 points you will receive 2,500 points for that question.

500 x 4 (Grade Multiplier) = 2,000 + 500 (bonus points) = 2,500.

All questions that are closed (a solution has already been selected) are now Open For Discussion.This means that you can post comments on the question without re-opening the question. Any Open For Discussion comments cannot be awarded points and cannot be selected as an alternate solution to the question as the question has already been closed.

Note: Please do not post requests to have the question re-opened, deleted, or points distributed differently in the Open For Discussion section of a question. Please post a question in the Community Support Zone and ask for assistance.

The 4th Annual Expert Awards celebrate the best Experts of 2007 from a competitive field of 84,000 Experts worldwide. Expert Awards honors are reserved only for the best of the best. Congratulations to this year's top Experts and all of the extraordinary people that make up Experts Exchange. Thank you for making Experts Exchange the #1 technology site in the world.

Take a Look

Can't find a solution? Go ahead and ask! Experts Exchange Zone Advisors have created the top ten tips that make it easier for you to get the solution you are looking for.

Take A Look.

If you have navigated to your For Experts Tab within your Member Profile lately you will see a new Goodies Tab! This tab has our limited-edition wallpapers, available in multiple resolutions.

Go Take A Look.

We know you always wonder who does what around here so we have added a Moderator and Administrator page that lets you see who's who and what they are all about!

Check Them Out.

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When Signing Up for Experts Exchange the zip code is only required for the US resident who is the cardholder making the purchase on the account. The credit card transaction system verifies the card number against the ZIP code (among other information). If you are not a US resident or cardholder, you can simply leave the ZIP code field blank.

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805-787-0603 (Monday –Friday 8am-5pm PST)

Or provide us with a phone number and a good time to reach you so this issue can get resolved. Please have your billing information at hand and have access to the computer where you are receiving the error message at the time of sign up.

If you are getting an error that your email address or username is already in use, you already have an account with us. It may be a free or paid account. Please Contact Us so we can further assist you in finding that information.

If you are getting an error saying your username is invalid you may be entering a space or symbols that are not allowed. The username is your log in name (i.e. expert879), and will appear on all of your questions and comments. If you are still having trouble please Contact Us.

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Enterprise Pricing

Enterprise Workgroup

(700 Licenses)

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If you are receiving the error:

Free trials are for first-time customers only. This payment method has already been used for a Premium Services account. If you would like to sign up for a standard subscription with this payment method, click here. If you feel that you have reached this message in error, please contact customer service.

Click on the link that says Click Here. This will automatically sign you up for a Premium Service account without the free trial. If you need further assistance please Contact Us

As stated in the free trial agreement, "You must have a valid Payment Method (Visa, MasterCard or Amex) to redeem a free trial offer. Upon the completion of your free trial, your Payment Method will be authorized for the amount corresponding with the subscription plan chosen when you set up your account. No charges will be made against the Payment Method unless you do not cancel prior to the end of your seven-day free trial period"

You can cancel this account at any time and still have full Premium Service Access to Experts Exchange until your free trial ends seven (7) days from sign up.

You are also able to sign up as a free limited member; this membership does not require any credit card information to set up. You are able to browse Experts Exchange and participate in questions. You are initially given 125 question points to ask a question and you earn 5 question points per day. With the Seven (7)-day free trial you have unlimited questions points and are able to search Experts Exchange and use all Premium Service features.

The 7-Day Free Trial Membership is available to first-time, new members only.If you have ever had any type of account on Experts Exchange this membership is not available to you.

You are able to sign up for a regular Premium Service membership or a Corporate Account membership via the sign up pages.

Experts Exchange makes periodic changes to its systems. Most of those changes are announced in the Experts Exchange Newsletter. You can also found update information within the Announcements Zone or in the first section of this page.

Experts Exchange, like many websites with interactive traffic, has a "culture" all its own. Take a look at the Member Agreement ; after all, you agreed to abide by them when you signed up. When you have a Premium Service account you have full access to Experts Exchange. You can browse solutions and ask questions. If the solution you signed up to see was not helpful, you can use the search tools to search for a question similar to the one asked with a different solution. If you still are having trouble then you can ask a question. Read through the section on Questions and then use the Question Wizard and get your answer.

Yes, Experts Exchange does offer a Free Membership , this is a limited access membership. You will not have access to a knowledgebase, viewing a solution , or the advanced search tool. You are only able to see Open questions and closed questions that are browsed to, but you can not search for questions. When you create this account you are given 125 question points and earn 5 question points per day, with a maximum of 500 points. You must either Buy Points or Upgrade to a Premium Service membership to have full access to Experts Exchange.

You may also earn your Premium Service, which gives you a free Premium Service account. You can do this by earning 10,000 expert points and then maintaining 3,000 expert points per month. There is a one month leeway before your account is put into a pending status.

Your Profile can be found by clicking on the hyperlinks found next to My Profile within your My Account box located on the right hand side of the page.

The Edit hyperlink will take you to a page that allows you to edit your account information. Once you have gotten past the verify password page you will find tabs titled:

My Preferences

This tab allows you to edit/fill in:

Password

Whether you receive the newsletter and/or marketing emails

Add, edit or delete email addresses

Email Preference

Time Zone

Default Search

Skin (Premium or Expert)

Zones of Interest

My Profile

Experts Exchange has added quite a few new features to this tab in hopes that the Experts Exchange staff and everyone else can learn more about you. On this page you are able to edit/fill in:

First and last name (not public)

Age Range

Gender (this determines the gender of your avatar)

Preferred Language

Country

Personal Profile

This is a text description about you and is visible on your profile when viewed by other members of the site.

Optional Information

You can choose which information is public on your member profile and what you would like to keep private. Included in this section is

Expertise

System Configuration

Software

Employment Background

Education

Skills/Accomplishments

Hobbies/Interests

Once you have edited anything on this page make sure to hit the Update Information button found at the bottom of the page.

Billing Info

This tab has 2 additional tabs and allows you to see all of your billing information; you can see/fill in/edit:

Credit Card Information Tab

Member ID

Last 4 digits of the current card being charged
Click on the "Change Active Card" hyperlink to edit this information:

All other cards on file

Membership plan
Click on the "Edit" hyperlink to edit this information:

Renewal date (Next Billing Date)

Member since (Registration Date)

Last receipt issued

Available question points

Expert points earned

Membership Cancellation Link

View/Print last receipt button

Add new credit card

Edit/remove cards on file

Purchase History Tab

On this tab you will see a list of all of your previous purchases and you are able to print these receipts

For Experts

Not all members will have this tab. This tab appears only if you have agreed to become an expert and have had at least one of your solutions accepted. Once this tab appears you will see 2-3 more tabs.

Expert Signatures Tab

Not all members will have this tab, here you can create signatures that you can use in your email. These include:

Your Name (This can be edited)

One of your many ranks

The zone that you have that rank in

Expert Certificates Tab

This tab will show all of the expert certifications and rankings you have earned. You can also create certificates through this tab.

Expert Shirts Tab

If you have earned shirts, this tab will show the t-shirts you have earned; the date, zone, rank you have earned the t-shirt in.

If you have redeemed your shirt you will see the size you selected, the shipping address and the status of the shirt. If the status is pending you will see an Edit button, click here to edit any information.

If you have not redeemed your shirt you will see a Redeem button.

If you have not earned any shirts you will see a list of zones you have earned points in and how many points you need to earn a t-shirt in those zones.

If you have further questions about Expert Shirts, Certificates or Signatures please email Expert Care

Goodies Tab

This tab has our limited-edition wallpapers, available in multiple resolutions.

The View hyperlink will take you to a page that shows your profile information, expert certificates which are displayed and organized by the amount of points with each zone listed beneath the ranking, your answer history, comment history and question history. If you earn your premium service membership your Qualify Now button will appear on this page on the left hand side. You also see how many questions and expert points you have, your registration date, and how many points you have earned this month. There is a Member Rank and Zone Rank button on this page as well.

If the check box is not working you may not have your computer set up to enable cookies. To change the setting in:

Internet Explorer 6:

Click the menu item Tools then Internet Options from this window click on the Privacy tab and set your settings to Medium.

Internet Explorer 7:

Click the menu item Tools then Internet Options from this window click on the Privacy tab and set your settings to Medium.

Firefox 1.5:

Click on the menu item Tools then Options Once you are here click on the Privacy button. On this page make sure your Allow sites to set Cookies box is checked.

Firefox 2.0:

Click on the menu item Tools then Options Once you are here click on the Privacy button. On this page make sure your Accept Cookies from Sites box is checked.

Opera 9:

Click on the menu item Tools and select Preferences. Click on the Advanced tab, and select Cookies from the menu at the left of the window. Click the radio button that says Accept Cookies.

You may also want to clear your cookies if your web browser has an older cookie, this may help you clear the problem.

To ask a question click on the Ask a New Question button found on the right hand side of your browser window. The steps will come up one at a time after you click the Continue buttons. You are able to go back and edit any information in any of the steps until you complete the question asking process. If you feel like you need some help with asking your question Take A Look at the Top Ten Question Tips.

Step 1: Question Title and Tags/Related Terms

Here you can select what your question is related to –Software, Hardware, Development, Error Messages or Other Information/Tag –but it is not mandatory. Once you click on the box there will be fields for you to enter, once again you do not need to enter all of these fields to move on; this is just helpful information for the experts when they are trying to answer your question.

Next enter your question title; giving your question a good title is important. Please list the actual subject in the title. Saying HELP or URGENT will not get you any more help then anyone else on the site. This is not helpful to the expert as they can not see if it is something they are knowledgeable in.

If you click the Create button this will create a title for you based on the information you provided in the previous fields.

NOTE: Titles are truncated on most lists available for Experts to see, so it is to your advantage if you use a short, specific title.

Once you are done click on the Continue, Question Description and Details button.

Step 2: Questions Description and Details

Here you will need to enter any information not given in the previous fields that are relevant to your question. Please be clear when describing the problem you are having and give as much specific information as you can.

You will see 3 check boxes and 3 drop down menus which you will need to fill out; Attach a code snippet or file if needed, Display your System Description as described in your profile, Knowledge level on this subject, Time Zone, and your preferred language. All of these will help the experts when responding to your question(s).

Once you are done click on the Continue, Select the Question Zones button.

Step 3: Select One or More Zones

At the top of this page you will see a list of suggested zones for your question (this is done by evaluating the information you provided in the previous fields). If you have asked your question from within a zone, it will be listed as the default. You do not have to choose one of these zones, nor do you have to keep the default zone.

Below that you will see a list of zones. You can choose up to three zones to have your question posted in. Click on the + button to view the rest of the zones in the Core Zones. NOTE: There are usually at least two paths to a zone; for example, Windows XP is located under the Microsoft, Operating Systems, Software, ITPro and Digital Living zones.

The zones you have selected will appear under the list of zones, here you can choose which zone is the Primary Zone or you can Remove that zone from your choices.

Once you have selected your Zone(s) click on the Continue Assign Question Points button.

Step 4: Assign Points

Here you can either select one of the point values created by Experts Exchange or you can make your own point value. The important thing to remember is that you are setting the value for the question not the urgency of the question. Please remember that if the answer to your question is You can't do that you still received an answer.

The next option allows you to select multiple emails or enter a new email address to receive notifications when comments are posted on your question.

Once you have selected the point value and email addresses for the question you will then need to click the Submit Question button. Please check over all the information before submitting and make sure it is correct.

You will be re directed to your home page and you will see the message:

You have successfully submitted your question:

Title: Description:

Average response time to submitted questions is currently: 00:00 minutes

You will receive email notifications each time an Expert comments on your question. Easily reference this question from your "Questions in Progress" on the home page.

Once you have submitted the question if you feel you need to increase the point value (maximum 500 points) you can do so by clicking View My Question button and increasing the point value then hitting the submit button.

Your Profile can be found by clicking on the hyperlinks found next to My Profile within your My Account box located on the right hand side of the page.

There are about 1000 zones on Experts Exchange. When you ask your question, the Question Wizard will suggest Zones for you; you can also choose up to three zones to post your question in.

If you need a question closed or edited, ask a question in the Community Support General Zone. Please include a link to your question and a short description of your request.

To ask a question click on the Ask a New Question button found on the right hand side of your browser window. The steps will come up one at a time after you click the Continue buttons. You are able to go back and edit any information in any of the steps until you complete the question asking process.

Step 1: Question Title and Tags/Related Terms

Here you can select what your question is related to –Software, Hardware, Development, Error Messages or Other Information/Tag –but it is not mandatory. Once you click on the box there will be fields for you to enter, once again you do not need to enter all of these fields to move on; this is just helpful information for the experts when they are trying to answer your question.

Next enter your question title; giving your question a good title is important. Please list the actual subject in the title. Saying HELP or URGENT will not get you any more help then anyone else on the site. This is not helpful to the expert as they can not see if it is something they are knowledgeable in.

If you click the Create button this will create a title for you based on the information you provided in the previous fields.

NOTE: Titles are truncated on most lists available for Experts to see, so it is to your advantage if you use a short, specific title.

Once you are done click on the Continue, Question Description and Details button.

Step 2: Questions Description and Details

Here you will need to enter any information not given in the previous fields that are relevant to your question. Please be clear when describing the problem you are having and give as much specific information as you can.

You will see 3 drop down menus which you will need to fill out; Knowledge level on this subject, Time Zone, and your preferred language. All of these will help the experts when responding to your question(s).

Once you are done click on the Continue, Select the Question Zones button.

If you are unable to ask a question you are either not logged in, have not verified your email, or do not have enough points.

To see if you are logged in look at the top of your page above the search tool. If it says Log Out then you are logged in; if it says Login, then you are logged out. If you are not logged in you will need to log in to ask a question.

If you are getting the error message saying you must verify your email address, you need to log into your email account and verify through the email sent to the email address you registered with. If you are unable to find the verify email, please Contact Us.

If you have a free account, you may not have enough points to ask a question. You can purchase points by going into your billing info and either Upgrading your account to a Premium Services membership or Buying Points. With a Premium Services membership you will have unlimited points and it costs the same as purchasing 1,000 points.

If you have paid for service you may have a pending account due to a declined or expired card or you may be logged into the wrong account. Please Contact Us if you are still having trouble.

When someone comments on your question you will receive an email notification informing you that a possible solution has been added to your question. Experts Exchange is a collaborative site, where you and the Experts work towards a solution, so it is critical that you respond to the notification promptly. If the comment does not solve your problem, post a comment in your question explaining what you did, and what the results were. "It didn't work" is not a very helpful comment; be specific, and remember that they are not looking over your shoulder.

If you can not view a solution you are either not logged in or logged into a free account.

To see if you are logged in look at the top of your page above the search tool, if it says Logout then you are logged in, if it says Login, then you are logged out. If you are not logged in you will need to log in to view solutions.

If you are a free account, you are not able to see solutions. To view solutions you will need to Upgrade to a Premium service membership. You can do this by clicking on the Upgrade Now button found on the right hand side of the screen.

If you have paid for service you may have a pending account due to a declined or expired card or you may be logged into the wrong account. Please Contact Us if you are still having trouble.

If you have any feedback or complaints about Experts Exchange please check out the Community Support Zone to see if your complaint or feedback has been posted with a response. If your question is not answered there please Contact Us .

When you first log onto Experts Exchange you are brought to the Homepage. At the top of this page you will see 4 tabs listed; Home, Find Answers, All Zones and Experts. There are a few things that stay the same no matter which tab you are on, this includes:

Search Feature (Google search and Experts Exchange search)

Core Zones (always listed under the tabs)

My account box (right hand side of the screen)

Ask A New Question Button (Takes you to the Question Wizard)

My Favorites(list of your favorite zones so you can quickly find them)

Hall of Fame

Each tab is significant in helping you use Experts Exchange.

Home

On this tab any announcements about Experts Exchange will be listed next to the Community Advisor. These announcements rotate so refresh your page if you want to read more; the Announcements are also usually posted in the Announcements zone and are posted in the Newsletter.

You can view all of your questions in progress, including the questions you have posted and the questions you are participating in or monitoring.

Your knowledge base is on this page as well, this includes all solutions to questions you have asked and any solutions to questions you have added to your knowledgebase.

Find Answers

This tab explains how to search for solutions and how Experts Exchange works. You are able to see how many solutions and experts are in each zone at any given time.

All Zones

This tab has a listing of every zone found on Experts Exchange. You can search for your zone on this page as well, by typing in your search term and clicking on the Find Zone Area button.

Experts

This tab is split into two sections: Expert Tools and Questions in Progress. Under Expert Tools you will see four tabs: Questions Filter, Create Filter, Zone Rank and Member Rank. Under Questions in Progress you will see three tabs: My Participated Questions, My Monitored Questions and My Questions.

Expert Tools:

Question Filter:

On this tab you will see all your listed filters with 3 buttons next to each filter: Run, Edit, Remove.

Run: If you have your notifications turned off your filters will not run, when you click this button it will run the filter and pull up any questions that are within your designated fields.

Edit: When you click this button you are able to edit (add or remove) any properties of your filter.

Remove: This button will remove the filter and turn off all notifications for this filter.

Also listed are the Question Filter Results, with all questions that match your defualt filter (You are able to change your defualt filter by clicking on the button next to the filter you would like as your defualt and checking the Defualt Filter checkbox).

Create Filter:

At the left, you will see a list of criteria – Terms, Query, Date, Zone, Points, Type and Display. Below is a list of what each one does. The technology used to create Filters is the same as the Advanced Search and you can think of the Filters as saved Searches that also send you email.

Terms: This is for keywords, like a regular search performed on Experts Exchange or another search engine.

Query:

Date: This allows you to restrict the date range. If you only want to see questions asked today, you would use this to do so. It is suggested to use three (3) Days as a minimum.

Zone: This is where you would restrict your search to specific Zones. However, you can also use the keywords to do the same thing (to a certain extent). For example, there are always questions about moving data from Excel to Access or some other Office application that might not be asked in the Excel TA. By using the Terms filter, you would find those, where you might not if you used the Zone filter. You can select one, two, or many Zones in your filter, so you can receive a broad array of questions with only one filter.

Points: If you want to restrict the point value of the questions that you will receive notification for, you would do it in this section. For example, you could setup your filter to only show questions worth 300 points or greater.

Type: Three choices - Any, Solution, or In Progress. That means Any Question, Any Open Question, or if you wanted to include Solutions (Closed questions).

Display: The filter can be told to show a list of up to 100 results per page.

As you go through each of the criteria – none are required – you use the Update button for the filter. Once you are done with all the options click on the Create Filter button. You will be asked to name your filter, if this filter should be your default filter (this will show up on your results in the Expert Tab) and if you want to receive email notifications when questions are posted that match your filter.

There are three types of notifications: a notification every time a new question matches your filter criteria, an hourly digest and a daily digests of questions that match your filter criteria. You are not required to receive notifications, but it's one of the more powerful aspects of this tool.

There is no restriction on the number of filters you can create, and you can move them up and down your list of filters, and remove them entirely if you choose. You run the filter simply by clicking the Run button.

Zone Rank, Member Rank:

Here you can check both your rank and other member s rankings in specific zones. You will see: Expert, Month, Day, Year, Core Zone, Zone and then a list of your current ranking in each zone you have participated in for the current year.

Experts: This will default to your username, but if you are interested in snooping feel free to enter any username and see what their rankings are as well.

Month, Day, Year: This is pretty self explanatory; you can enter month day and year and search for your or any other members zone rank on that month day or year. You can search by just the year, or just the month as well.

Core Zone, Zone: Once you choose a core zone to search a list of zones for that core zone will pop up in that field, once you have selected the zone click on the Go button to see the rank. You can search for just a core zone as well.

Questions in Progress:

My Participated Questions:

You will see all of the questions you have ever participated in and are able to remove them or add them to your knowledgebase.

My Monitored Questions:

These are any questions that you are currently monitoring. When you monitor a question you will receive notifications every time a comment is posted on this question, if you would like to turn that off you can click the Remove button next to the monitored question.

My Questions:

Listed here are all your open questions, if you have questions that are old and still open please close your questions.

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The simple search for Experts Exchange defaults to the Google search engine, which only searches the Experts Exchange site. You are able to change this in your Member Profile. If you need further help with the search or advanced search, look here .

The Corporate Account allows you to have up to 50 licenses under one membership. If the Admin would like to participate on the site they will have to use one of the licenses. Experts Exchange offers three different types of annual membership plans for corporate accounts and once you have an account you can add single licenses as well.

Corporate accounts are available on an annual basis only. Additional licenses can be added through the admin account after your corporate account has been created. Savings are calculated based on the standard $12.95 monthly subscription rate.

Workgroup Pricing

Small Workgroup	(5 Licenses)	$449 per year
Medium Workgroup	(20 Licenses)	$1,699 per year
Large Workgroup	(50 Licenses)	$3,749 per year

Business Unit Pricing

Small Business Unit	(100 Licenses)	$6,999 per year
Medium Business Unit	(250 Licenses)	$14,999 per year
Large Business Unit	(500 Licenses)	$24,999 per year

Enterprise Pricing

Enterprise Workgroup

(700 Licenses)

$45.99 per license/year

You can upgrade your Corporate Account to a larger subscription at any time, to upgrade your subscription to a larger plan you will need to log onto your Admin account. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Go to the Add Licenses tab.
2. Click on the Upgrade Membership button.
3. Here you will see the plans that are available to you.
4. Select the bubble next to the appropriate plan.
5. Click the Upgrade button.
6. If you click on the Details hyperlink this will show you how much has been subtracted off of that yearly rate as you have already paid for part of your time.

Paid Admin:

1. Click on the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Go to the Corporate tab.
4. Go to the Add License tab.
5. Click on the Upgrade Membership button.
6. Here you will see the plans that are available to you.
7. Select the bubble next to the appropriate plan.
8. Click the Upgrade button.
9. If you click on the Details hyperlink this will show you how much has been subtracted off of that yearly rate as you have already paid for part of your time.

If you have any questions please Contact Us.

When you register your corporate account with us the Admin account is registered as a free account. If you would like to participate in the site you will need to make us of one of your paid licenses. To do this:

1. Log onto your Admin account.
2. Go to the Corporate tab.
3. Click on the Edit Account button.
4. On this page you will see Admin License Type: Free License–Paid License.
5. Click the Paid License bubble.
6. Click the Update button.

After this you will be redirected to the Account Info tab and you will see your admin account listed in your license summary.

With the Admin account you are able to manage all the licenses and see all the billing information as well as view/print receipts. A regular license does not have access to any billing information and can only see his/her profile information.

To activate a new license on your corporate account you will need to firstly log into your admin account. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Click on the Activate License tab.
2. Enter in the new Member ID, the email address associated with the person using this license and a password.
3. Click on the Activate button.
4. You will be redirected back to the Account Info tab.
5. Here you will see the new license added to the License Summary.

The new member will receive an email verification email (once their email is verified they can ask questions) and a welcome email.

Paid Admin:

1. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Click on the Corporate tab.
4. Click on the Activate License tab.
5. Enter in the new Member ID, the email address associated with the person using this license and a password.
6. Click on the Activate button, you will be redirected back to the Account Info tab.
7. Here you will see the new license added to the License Summary.

The new member will receive an email verification email (once their email is verified they can ask questions) and a welcome email.

If you have a license that is no longer being used and you need to deactivate it, you will need to log onto your Admin account first. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Once you are logged in click on the Edit License tab.
2. On this page type you will see all of your active licenses.
3. Type in the Member ID or the Email Address of the license you need to deactivate.
4. Click on the Edit License button.
5. Click on the Deactivate Button.
6. This will redirect you to the Account Info page where you will see the deactivated license listed at the bottom of the License Summary.

Paid Admin:

1. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Click on the Corporate tab.
4. Click on the Edit License tab.
5. On this page type you will see all of your active licenses.
6. Type in the Member ID or the Email Address of the license you need to deactivate.
7. Click on the Edit License button.
8. Click on the Deactivate Button.
9. This will redirect you to the Account Info page where you will see the deactivated license listed at the bottom of the License Summary.
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If you have used all your licenses and need to add one or more license you will need to firstly log into your admin account. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Click on the Add License tab.
2. Enter in the amount of licenses and the system will tell you the price.
3. Click on the Add License button.
4. There is a Details hyperlink next to the cost per license which will show you the break down of how this cost gets calculated.

Paid Admin:

1. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Click on the Corporate tab.
4. Click on the Add License tab.
5. Enter in the amount of licenses and the system will tell you the price.
6. Click on the Add License button.
7. There is a Details hyperlink next to the cost per license which will show you the break down of how this cost gets calculated.

If you need to print a receipt for one or more of your previous purchases you will need to firstly log into your admin account. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Click on the Account Info tab.
2. On this page you will see a box titled License Summary.
3. Click on the View Receipts hyperlink and you will be directed to a page that has all of your previous billing.
4. Click on the receipt number of the transaction you need a receipt for, this will direct you to your receipt.

Paid Admin:

1. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Go to the Corporate tab.
4. Go to the Account Info tab.
5. On this page you will see a box titled License Summary.
6. Click on the View Receipts hyperlink and you will be directed to a page that has all of your previous billing.
7. Click on the receipt number of the transaction you need a receipt for and this will direct you to your receipt.

You are able to cancel your account at any time and still have full access to Experts Exchange until the paid time is up. If you need to cancel your corporate account you will need to firstly log into the Admin account, depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Go to the Account Info tab.
2. On this page you will see your Membership information.
3. Click on the Cancel hyperlink found next to your Member since date.
4. Click the Continue Cancellation button
5. Then follow the instructions given to cancel the account.
6. A confirmation cancellation email will be sent to the email address on file, if you do not receive this email please Contact Us.

Paid Admin:

1. Click on the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. Go to the Corporate tab.
4. Go to the Account Info tab.
5. On this page you will see your Membership information.
6. Click on the Cancel hyperlink found next to your Member since date.
7. Click the Continue Cancellation button and then follow the instructions given to cancel the account.
8. A confirmation cancellation email will be sent to the email address on file, if you do not receive this email please Contact Us.

If your company name has changed and you need to change it on your Expert Exchange accounts and invoices you will need to firstly log into your admin account. Depending on the type of your Admin license, please follow the instructions listed.

Free Admin:

1. Once you are logged in you will need to click on the Account Info tab.
2. Then click on the Edit Account button, which will bring you to your account information.
3. Type in the new Company Name.
4. Click the Update button, this will redirect back to the Account Info tab.

Paid Admin:

1. Click on the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the homepage.
2. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
3. On this page you will need to click on the Corporate tab.
4. Then go to the Account Info tab.
5. Click on the Edit Account button, which will bring you to your account information.
6. Type in the new Company Name.
7. Click the Update button, this will redirect back to the Account Info tab.

To upgrade from your Premium Service account to a Corporate account follow these instructions:

1. Log into your premium service account.
2. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the page.
3. You will be prompted to enter your password (if you have not done so within the last hour) then click the Continue button.
4. Go to the Billing Info tab.
5. Click on the Edit Plan next to your listed Membership Plan.
6. Here you will see the regular accounts listed and under those you will see a hyperlink that says Create a Corporate Account.
7. Once you are here you will see your current card listed, if you need to change this you can click the Change hyperlink next to the card.
   • The details hyperlink in the top paragraph will tell you the breakdown of your charges.
   • The charges listed for the workgroups are pro rated charges taking out the remainder of your current membership.
8. Fill in the needed information and click the Upgrade Your Account button.

Experts Exchange currently accepts Visa, MasterCard, American Express as forms of payment for Corporate Accounts. Experts Exchange is not able to accept checks, money orders, purchase orders, Western Union payments or telex transfers. Please check back with us periodically to see if the payment options have changed.

Your Profile can be found by clicking on the hyperlinks found next to My Profile within your My Account box located on the right hand side of the page.

The Edit hyperlink will take you to a page that allows you to edit your account information. Once you have gotten past the verify password page you will find tabs titled:

My Preferences

This tab allows you to edit/fill in:

Password

Whether you receive the newsletter and/or marketing emails

Add, edit or delete email addresses

Email Preference

Time Zone

Default Search

Skin (Premium or Expert)

Zones of Interest

My Profile

Experts Exchange has added quite a few new features to this tab in hopes that the Experts Exchange staff and everyone else can learn more about you. On this page you are able to edit/fill in:

First and last name (not public)

Age Range

Gender (this determines the gender of your avatar)

Preferred Language

Country

Personal Profile

This is a text description about you and is visible on your profile when viewed by other members of the site.

Optional Information

You can choose which information is public on your member profile and what you would like to keep private. Included in this section is

Expertise

System Configuration

Software

Employment Background

Education

Skills/Accomplishments

Hobbies/Interests

Once you have edited anything on this page make sure to hit the Update Information button found at the bottom of the page.

Billing Info

This tab has 2 additional tabs and allows you to see all of your billing information; you can see/fill in/edit:

Credit Card Information Tab

Member ID

Last 4 digits of the current card being charged
Click on the "Change Active Card" hyperlink to edit this information:

All other cards on file

Membership plan
Click on the "Edit" hyperlink to edit this information:

Renewal date (Next Billing Date)

Member since (Registration Date)

Last receipt issued

Available question points

Expert points earned

Membership Cancellation Link

View/Print last receipt button

Add new credit card

Edit/remove cards on file

Purchase History Tab

On this tab you will see a list of all of your previous purchases and you are able to print these receipts

For Experts

Not all members will have this tab. This tab appears only if you have agreed to become an expert and have had at least one of your solutions accepted. Once this tab appears you will see 2-3 more tabs.

Expert Signatures Tab

Not all members will have this tab, here you can create signatures that you can use in your email. These include:

Your Name (This can be edited)

One of your many ranks

The zone that you have that rank in

Expert Certificates Tab

This tab will show all of the expert certifications and rankings you have earned. You can also create certificates through this tab.

Expert Shirts Tab

If you have earned shirts, this tab will show the t-shirts you have earned; the date, zone, rank you have earned the t-shirt in.

If you have redeemed your shirt you will see the size you selected, the shipping address and the status of the shirt. If the status is pending you will see an Edit button, click here to edit any information.

If you have not redeemed your shirt you will see a Redeem button.

If you have not earned any shirts you will see a list of zones you have earned points in and how many points you need to earn a t-shirt in those zones.

If you have further questions about Expert Shirts, Certificates or Signatures please email Expert Care

Goodies Tab

This tab has our limited-edition wallpapers, available in multiple resolutions.

The View hyperlink will take you to a page that shows your profile information, expert certificates which are displayed and organized by the amount of points with each zone listed beneath the ranking, your answer history, comment history and question history. If you earn your premium service membership your Qualify Now button will appear on this page on the left hand side. You also see how many questions and expert points you have, your registration date, and how many points you have earned this month. There is a Member Rank and Zone Rank button on this page as well.

When you sign up for Experts Exchange you are automatically sent an email verification. If you need this resent there is a button on the right hand side of your screen that says Resend Email Verification; the verification will be sent to the email address on file. If you do not receive the email it could be filtered out by your email filter, or you may have an incorrect email on file. If you are still having trouble please Contact Us.

You will need to manually enter your temporary password. Sometimes when you copy and paste a space is added that looks like an extra character. If you are not receiving the emails for your reset password it may be filtered by your email filters, or your email address on file might be wrong. If you are still having trouble please Contact Us.

You are able to add numerous emails, edit your current email, completely remove your email or change your email address through your member profile.

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the My Preferences tab.
4. Click on the Add or Edit hyperlink next to your current email address.
5. If you would like to edit the current email:
1. Click the Edit button.
2. Type in your new email address.
3. Click the Update and Verify button.
4. You will see the message "A verification email has been sent to (Your Email Address). Select the Verify Email Address button from your email to activate this address."
5. Once you have verified your email you will be able to ask questions.
6. If you would like to add an email address click the Add New Email button.
1. Click the Add New Email button.
2. Type in your new email address.
3. Click the Update and Verify button.
4. You will see the message "A verification email has been sent to (Your Email Address). Select the Verify Email Address button from your email to activate this address."
5. Once you have verified your email you will be able to ask questions.
6. If you would like to make this your default email click the bubble next to this email address.
7. To receive notifications on the new email addresses you will have to create a group and make this your default email.
1. Click on the Add Custom Email Group button after you have added all the email addresses you need.
2. Enter a title for your group.
3. Check the boxes of the emails you would like to receive notifications.
4. Click the Update and Verify button.
5. You will see the message "A verification email has been sent to (Your Email Address). Select the Verify Email Address button from your email to activate this address."
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After registration you are unable to change the username. It is stated at sign up that your username cannot be changed once the account is created. The only way to change your username would be to cancel your current account and sign up under a different name. You will need a different email address (or Contact Us regarding clearing out your current email address) and you will lose any question and answer history; they cannot be transferred to a different account.

Locked/Pending Paid Account:

Your account goes into a pending/locked status if Experts Exchange can not process your billing information. Usually, this happens because either your card is expired or your credit card has been declined. Please log onto your account and update your billing information or Contact Us if you have further questions.

Pending Qualified Free Account:

The reason your account is in a suspended status is because you have not maintained the 3000 expert point per month requirement. There is a one-month grace period and when that expires your Premium Services will be suspended. Once you earn your 3000 points within this month you will qualify for your free Premium Service again. This restarts every month at the first of the month.

Suspended Account:

Your account is suspended and you can not log in because you have not abided by the Experts Exchange guidelines. You can Contact Us to help you get your account back in good standing.

To create a certificate

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the For Experts tab.
4. Go to the Expert Certificates tab.
5. Here you can enter your name in the correct field and click the box of the certificate you would like to create.
6. Click the Create Certificate button.
7. Here you are able to print out your certificate.

To change your default search

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the My Preferences.
4. Click the bubble of the search tool you would like your profile to default to.
5. Click the Update Information button.
6. You will see a message at the top of the screen that says "You have updated your preferences successfully".
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To change your time zone:

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the My Preferences.
4. Then select your time zone from the drop down menu.
5. Click the Update Information button.
6. You will see a message at the top of the screen that says "You have updated your preferences successfully".

To change your password:

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the My Preferences.
4. Then type in your new password and confirm the new password.
5. Click the Update Information button.
6. You will see a message at the top of the screen that says "You have updated your preferences successfully".

Premium Skin:

This is the default skin for Experts Exchange; it has more graphics and is available to all users.

Expert Skin:

This skin is only available to Premium Service members. The experts skin is more text based and reduces the amount of information sent from Experts Exchange's servers to you by around 80 percent; the Expert skin uses less bandwidth than the Legacy Site that was replaced by this new look.

To change your skin:

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. From here, click on the My Preferences.
4. Then click the bubble of the skin you would like to use.
5. Click the Update Information button.
6. You will see a message at the top of the screen that says "You have updated your preferences successfully".

To redeem your t-shirt or change your t-shirt information, please follow these directions.

1. Login to your account.
2. Click on the Edit hyperlink next to My Profile within your My Account window located on the right side of the page.
3. Go to the For Experts.
4. On this page you will see Date: (Date earned the shirt under this), Zone: (Zone you earned the shirt under this), Rank: (Rank in the zone under this).
   • If your information has not been entered you will see Size: (blank) and Shipping Address: (Blank)
     There will be a green Redeem button that you need to press to move on.
   • If your information has already been entered you will see Size: (size of shirt under this) and Shipping Address: (Address information under this)
     There will be the words Pending above the Edit button. If you need to change your information click the red Edit button.
5. Once you have moved to this page you will need to enter the correct shipping information, you will then have to fill out a survey, after this is complete hit the Submit button at the bottom of the page.
6. On the next page you will see all your information, click Edit if you need to change anything. You MUST click the Complete Order button for your order or any changes to go through.
7. This is your confirmation page; you should also receive a confirmation email for ordering your shirt.

You are able to cancel your account at anytime and still have full access until your 7-day free trial time is up. You can cancel via the website through your member profile.

1. Login to your account.
2. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the page.
3. Go to the Billing Info tab (if you do not see this tab you are not logged onto a paid account).
4. You will be prompted to enter your password (if you have not done so in the last hour) then click on the Continue button.
5. Click on the Cancel Membership hyperlink under the Points and Rankings Box.
6. Click the Continue Cancellation button and fill out the short survey and reason for cancellation.
7. Click the Submit button.
8. This will bring you to a Cancellation Success page.

You can also cancel by Contacting Us or by calling us at 805-787-0603 (Monday - Friday 8am-5pm PST).

A confirmation cancellation email will be sent to the email address on file, if you do not receive this email please Contact Us.

To view all previous purchases to your subscription plans you must be logged into your paid account on Experts Exchange.

1. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the page.
2. Go to the Billing Info tab.
3. You will be prompted to enter your password (if you have not done so within the last hour) then click the Continue button.
4. Go to the Purchase History tab.
5. You will see all of your previous purchases on this page.
6. To print receipts for any purchase click the button with the printer symbol next to your purchase number.

You are still being charged because, as stated in Section 10 of the Member Agreement that was agreed to upon registration, all subscription plans are recurring. Members are welcome to cancel their membership prior to their renewal date at any time through the website, via email or by phone and they will still have full access to Experts Exchange for the time in which they have paid for. Due to the nature of the service Experts Exchange does not offer refunds and can not pro rate or offer partial refunds for time not used.

When purchasing through PayPal your subscription details state the amount of the service and that it will happen on a recurring basis, it is also stated in your confirmation email that you receive from PayPal "Your subscription will automatically renew at the rates stated above unless you cancel prior to the end of the billing period."

If you have a six (6)-month, yearly, or two (2)-year account the email address on file is sent an email seven (7) days prior to the charge informing you that the charge will occur unless the account is cancelled. If you receive this email your account has not been cancelled; it is your responsibility to Contact Us regarding your account before the billing date given in the email.

For monthly members, Experts Exchange is printed on your monthly billing statement from your debit/credit-card Company or bank. Our phone number and company name appear as Experts Exchange LLC, 805-787-0603, so if you have any questions you are able to Contact Us about the charge as soon as possible. You can Contact Us regarding the charge on your statement to either cancel or inquire as to who Experts Exchange is. Please keep in mind that the renewal date is the same each month from your original registration date.

Experts Exchange currently accepts Visa, MasterCard, American Express, Discover and PayPal as forms of payment. Experts Exchange is not able to accept checks, money orders, purchase orders, Western Union payments or telex transfers. Please check back with us periodically to see if the payment options have changed.

Adding a New Credit Card:

1. Login to your account.
2. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the page.
3. Go to the Billing Info tab.
4. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
5. Click on the Add New Credit Card button.
6. Enter the correct information and if this is the card you would like charged click the Make this my default Credit Card box.
7. Click the Update Profile button.
8. Once you have done this you should receive a message at the top of your page that says "Billing Information Updated Successfully".
9. Your new card should be listed under Active Accounts. If this is the card you wanted charged there will be a checkmark next to it.

Updating Expiration Date and CSC on Credit Card:

1. Login to your account.
2. Click the Edit hyperlink next to My Profile within your My Account box located on the right hand side of the page.
3. Go to the Billing Info tab.
4. You will be prompted to enter your password (if you have not done so in the last hour) and then click the Continue button.
5. Click on the Edit button next to the card you would like to update.
6. Enter the correct expiration date and security code.
7. Click the Click the Update Information button.
8. Once you have done this you should receive a message at the top of your page that says "Billing Information Updated Successfully" and your new expiration date should be listed next to the correct card.

You can only remove an old card once the new card on file is charged. There must be a c