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01.11.2008 at 06:47AM PST, ID: 23075724
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Attachment Details

Load on Module failed - failed to load Security Policy

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6.4
Zones:

Checkpoint Firewall, Enterprise Firewalls

Tags:

Checkpoint, VPN-1 & Firewall-1, NGX (R65) Build 427
Checkpoint VPN-1 & Firewall-1 NGX (R65) Build 427

Hi,

Following a power failure my checkpoint firewall running on windows 2000 server SP4 is refusing to push a policy.  The rulebase in Smartdashboard looks intact, but when I try to push the policy the push fails.  The The 'Verify Policy' confirms all OK, but the push fails on the Advanced Security policy push.  

'The  Desktop Security policy pushes OK, but the push ends with errors;

SYMPTOM 1
Advanced Security - Installation failed. Reason: Load on Module failed - failed to load Security Policy

SYMPTOM 2
On opening SmartView Tracker I get an error
' Failed to read record no 1'

SYMPTOM 3
On opening SmartView Monitor it reports
SmartCenter - Error: SmartCenter CA is not running
Firewall - Error: The security policy is not installed on rar_fw1
VPN - Up but nothing running
SecureClient Policy Server - Error: Policy Server is down

SYMPTOM 4
cpstop and cpstart both report success when tried.

SYMPTOM 5
'fw stat' now shows no policy installed

SYMPTOM 6
'fw fetch rar_fw1' now shows
'Users Database is lost: unable to reload

Failed to read database.
Probably module was never loaded'

SYMPTOM 7
I tried to 'Install Database' in the policy menu.  It reported success but still unable to push policy correctly.

SYMPTOM 8
I tried to perform an upgrade_export to get a current copy of the firewall using the following command;

upgrade_export CPFW_NGXR65_11JAN08

But I got,
Checking the existence of necessary files...
Copying files to temp dir...
Error: Failed to copy files to temporary directory

SYMPTOM 9
A complete reboot has no effect.


Any help would be most appreciated as I have about 30 people looking at walls at the moment.
Thanks

 
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Answered By: grimkin
Expert Since: 03/11/2003
Accepted Solutions: 63
Computer Expertise: Advanced
grimkin has been an Expert for 5 years 10 months, during which he has posted 257 comments and answered 63 questions. grimkin is just one of 138 experts in the Checkpoint Firewall Zone. 1 expert collaborated on this answer, which was graded a "B" by the asker.
 
 
20081119-EE-VQP-48 / EE_QW_2_20070628