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02.19.2008 at 10:57AM PST, ID: 23175313
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Attachment Details

Active Sync Support Code 85020006 after Windows Mobile 6 Upgrade

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6.2
Zones:

Pocket PC Other, Windows Mobile (Pocket PC / Win CE) Operating Systems, Cellular Phones & Carriers

Tags:

Microsoft, Active Sync, 4.5, Windows Mobile 6, HTC/ AT&T/ Cingular, PDA/ Smartphone, 8525, Cannot connect with current connection settings. To check your connection settings, select Start, then Settings. Support Code: 85020006
I have 8 users with Cingular/ AT&T/ HTC 8525 Pocket PCs. I have just begun upgrading them from Windows Mobile 5 to WM6 (which included upgrading from ActiveSync4.2 to 4.5). Several of the devices when plugged into the user's computers via USB get the Active Sync error: Cannot connect with current connection settings. To check your connection settings, select Start, then Settings. Support Code: 85020006.

The device syncs using the data connection just fine, and also is able to access the internet so I know it is not the internet or mail server settings.

The thing is that this device has the exact same settings as another working device but the working device does not get the error when connected to the PC.

I have checked the following settings on the device:
1) Start > Settings > Connections tab > Connections > Media Net > Manage existing connections: General (Name=MEdia Net), Modem (MEdia Net, wap.cingular, Username=WAP@CINGULAR.COM, TCP/IP and Server both automatic) and Proxy (This network connects to the Internet) Settings are all the same as the working device.
2) Start > Settings > Connections tab > Connections > Advanced tab > Select Networks > Media Net & My Work Network (Edit: General [Name=My Work Network], Modem=blank, VPN=blank, Proxy Settings=blank)
3) Offline Active Sync > Menu > Options > Microsoft Exchange > Settings > Server address, requires SSL, username, password, domain, save password=yes, Advanced button: Replace the item on my device, Event Logging=None, Connection=Internet, Sync=Contacts, Calendar, Email, Tasks --all options the same as working device.
4) Active Sync > Menu > Schedule  > Peak Times=as items arrive, Off-peak times= As items arrive, Use above settingws when roaming, Send/receive when I click Send - all settings the same as working device
5) Active Sync > Menu > Configure Server - all settings match the working device and same as #3
6) Active Sync > Menu > Connections - Synchronize all PCs using this connection = 'USB

I have checked the following settings in Active Sync on the PC with device plugged in and connected:
A) File > Connection Settings: Show status Icon, Allow USB connections, This computer connected to: Automatic (although I have tried every setting available here), Open Active Sync when my device connects, Allow wireless connection on device when connected to desktop - all settings the same as the working device.
B) Tools > Options > Microsoft Exchange = Contacts, Calendar, Email, Tasks & Windows PC= Favorites, Files
C) Tools > Options > Settings > Servername, SSL, password, Save Pasword, Replace Item on Device - all the same as the working device
D) Tools > Options > Schedule tab > Synchronize when new items arrive for both Peak and off-peak times, Use above settings when device is roaming, Send outgoing items immediately - same as working device
E) Tools > Options > Security Tab > Prompt me to set my policy...- same as working device
F) Tools > Configure Server Source - same as working device (except for login and password)

There is nothing on the MS Websites and all other instructions on other forums are too vague to follow.

Anybody know what to do to resolve this error?
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Answered By: itsluy
Expert Since: 02/16/2007
Accepted Solutions: 23
itsluy has been an Expert for 1 year 10 months, during which he has posted 137 comments and answered 23 questions. itsluy is just one of 168 experts in the Pocket PC Other Zone. 3 experts collaborated on this answer, which was graded an "A" by the asker.
 
 
20081119-EE-VQP-48 / EE_QW_2_20070628