Hi,
as the title suggests, I'm having problems activating a BB Bold with our BES and I'm past pulling hair stage.
Initially, I had problems as our provider hadn't switched the dataplan on properly, 3 phone calls and 2 hours later, that side of it appears to have been resolved. I've tested this with successfully managing to send a PIN message to the device from itself.
However, now the device just hangs on activation. So far, I have added the user, generated and sent the activation email which is received by the users mailbox without a problem as does the EDP message. I've then tried to activate it via the device, put in the correct email address and password and clicked activate and that's where it stops. I've seen the .EDP message disappear from the users mailbox, which is correct, but then nothing.
The device has been wiped, user deleted, services restarted, re-added and gone through the exact same process as above, all to no avail. I must have done this about 5 times today.
I have 1 other blackberry working perfectly fine on the server..
here's an exerpt from the MAGT log:
xxx.xxxx@1aiminsurance.com
} Queuing new mail through notification (external). EntryId=257
[40724] (07/03 14:47:18.750):{0x2B68} {xxx.xxxx@1aiminsurance.co
m} Get record key for this MAPI object, EntryId=257
[40435] (07/03 14:47:18.750):{0x2B68} xxx.xxxx@1aiminsurance.com
} Queuing new mail through notification. EntryId=257. Msgs Pending 0
[40719] (07/03 14:47:18.750):{0x2B68} {xxx.xxxx)@1aiminsurance.c
om} GetFolderIDFromList No folder ID in list for EntryID
[40282] (07/03 14:47:18.796):{0x2B68} {xxx.xxxxl@1aiminsurance.c
om} Queuing DATA from network@etp2001.etp.eu.bla
ckberry.ne
t, Tag=481654590, EntryId=257
[30083] (07/03 14:47:18.859):{0x2B68} {xxx.xxxx@1aiminsurance.co
m} Sent ETP::STATUS to BlackBerry system, Tag=481654590
[40700] (07/03 14:47:18.859):{0x2014} {xxx.xxxx@1aiminsurance.co
m} Receiving packet from device, size=499, TransactionId=-272818461, Tag=481654590, content type=OTAKEYGEN, cmd=0x3
[40000] (07/03 14:47:18.859):{0x2014} *** OTAKEYGEN *** receiving KEY_REQUEST, transID = 1630123425
[40000] (07/03 14:47:18.859):{0x2014} *** OTAKEYGEN *** receiving ACTIVATION request, transID = 1630123425
[30000] (07/03 14:47:18.890):{0x2014} {xxx.xxxx@1aiminsurance.co
m} Sending data to Dispatcher, size=353, Tag=5696
[40000] (07/03 14:47:18.890):{0x2014} {xxx.xxxxl@1aiminsurance.c
om} SendToDispatcher, Tag=5696
[40000] (07/03 14:47:18.890):{0x934} [BIPP] Send data, Tag=5696
[40000] (07/03 14:47:18.890):{0x2014} xxx.xxxx@1aiminsurance.com
} Generating AES256 key
[40000] (07/03 14:47:18.890):{0x1790} [BIPP] Received status DELIVERED, Tag=5696
[41079] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} PagerImp::SaveChanges: changed items = 54, 70, 74, 85 Size = 292
[40000] (07/03 14:47:18.937):{0x2014} *** OTAKEYGEN *** sending KEY_ACCEPT transID = 1630123425
[40583] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} Sending packet to device, Size=249, Tag=5697, TransactionId=-900855046
[40279] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} SubmitToRelaySendQ, Tag=5697
[40000] (07/03 14:47:18.937):{0x934} [BIPP] Send data, Tag=5697
[40279] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} SubmitToRelaySendQ, Tag=481654590
[40000] (07/03 14:47:18.937):{0x2B68} {xxx.xxxx@1aiminsurance.co
m} FindDeviceSendTransaction:
transaction not found in current device send list, Tag=5696
[40000] (07/03 14:47:18.937):{0x934} [BIPP] Send status DATA_ACCEPTED, Tag=481654590
[40239] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} Still handled by desktop
[30160] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} GetDeviceId() did not return a PIN, PIN currently is not set for this user.
[40371] (07/03 14:47:18.937):{0x2014} {xxx.xxxx@1aiminsurance.co
m} UserControl::HandleDatabas
eChange - CalSyncState is empty
[40442] (07/03 14:47:18.937):{0x2014} User settings: email=xxx.xxxx@1aiminsuran
ce.com, routing=xxx.xxxx@1aiminsur
ance.com, service=, device=, calendar=0, MDS=1, userOTAFM=0, incradle=0, SMIME=0, sentItems=1, dir=xxxxxxxx, server=SERVER
[40000] (07/03 14:47:18.968):{0x1790} [BIPP] Received status FAILED, Tag=5697
[40000] (07/03 14:47:18.968):{0x2014} {xxx.xxxxl@1aiminsurance.c
om} FindDeviceSendTransaction:
transaction not found in current device send list, Tag=5697
[45009] (07/03 14:47:21.484):{0x1AB0} More cache hit rate: 0.0%, requests: 0, adds: 0, size: 0.0/10.0 Mb
[45014] (07/03 14:47:21.484):{0x1AB0} ExtMore cache hit rate: 0.0%, requests: 0, adds: 0, size: 0/20000
[40000] (07/03 14:48:18.984):{0x934} [BIPP] Ping 19 sent
[40000] (07/03 14:48:18.984):{0x1790} [BIPP] PingResponse 19 received
[40000] (07/03 14:49:19.000):{0x934} [BIPP] Ping 20 sent
[40000] (07/03 14:49:19.000):{0x1790} [BIPP] PingResponse 20 received
Does anyone have any ideas as to what could be happening? I've potentially got another 4 of these to set up in the next week or 2 and it would be nice to have it go smoothly! :)
