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09.18.2008 at 06:45PM PDT, ID: 23744648
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Attachment Details

Windows Installer/TraApp/ Microsoft.Net Framework

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9.1
Tags:

Microsoft Windows, XP Home Edition, Service Pack 3, Removed Antispy 2009, Several messages all upon start up

1) I get the following dialogue box, "Windows Installer at top, Preparing to install, at bottom of box.
2) A separate window appears and is titled, "System TrayApp" This window appears to perform an install but hangs with no progress.
3) Microsoft.Net Framework window appears along with the following message: An unhandeled exception has occurred in a componant in your application. Click continue and application will ignore this error and attempt to continue.
4) When I test the HP scanjet 4850 the following message  appears: Same as item 3 as well as, object reference not set to an instance of an object and HP image zone error, The program has encountered an unexpected error. Afterward the scanjet window closes.

What I have done to eliminate the TrayApp window is to turn off the Windows Installer located in the Service and Applications window.

Other than the above mentioned, customers computer runs great.
 
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20081119-EE-VQP-46 / EE_QW_2_20070628