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11.26.2007 at 05:58AM PST, ID: 22982333
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6.8

[Ticket: 45523] CRM Outbound Email Delivery Issues

Asked by ITD_Technician in Microsoft Dynamics, CRM Software

Tags: , ,

When using the Outlook client of Dynamics CRM, all activities are being processed normally.  However, when the web client is used, outbound emails with attachments are either having a delay of several days or not being delivered at all.  When the same email is sent through the Outlook client, the email is delivered within minutes.  The attachments are not above the size limit nor are they blocked in the list of blocked attachments.  All emails without attachments are being processed properly.  Also, the following event is logged each time: (email address is present in the event, but removed for this post)
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Event Type:      Warning
Event Source:      MSCRMExRouterService
Event Category:      None
Event ID:      0
Date:            11/25/2007
Time:            1:12:00 PM
User:            N/A
Computer:      TFH01S1
Description:
Message: [Subject:'RE: Official Site id 21239' From:'' To:'"email address" <email address>' CC:''] in mailbox: [CRMServerUrl:'http://TFH01S1:5555/' EmailServer:'TFH01S1' EmailAccount:'CRMMail' ForceReDelivery:'False'] has no single attachment.

For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
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[+][-]11.28.2007 at 02:10PM PST, ID: 20369324

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[+][-]11.29.2007 at 05:08AM PST, ID: 20373127

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[+][-]11.29.2007 at 07:10AM PST, ID: 20374092

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[+][-]11.30.2007 at 05:03AM PST, ID: 20381473

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[+][-]12.03.2007 at 07:29AM PST, ID: 20395979

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[+][-]12.03.2007 at 09:28AM PST, ID: 20396976

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[+][-]12.03.2007 at 09:38AM PST, ID: 20397044

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About this solution

Zones: Microsoft Dynamics, CRM Software
Tags: crm, email, attachment
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Solution Provided By: preitmeyer
Participating Experts: 1
Solution Grade: A
 
 
[+][-]12.03.2007 at 10:35AM PST, ID: 20397440

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[+][-]12.03.2007 at 10:40AM PST, ID: 20397469

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[+][-]12.03.2007 at 10:41AM PST, ID: 20397474

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