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06/19/2009 at 07:08AM PDT, ID: 24505728 | Points: 500
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Crystal pulling deleted records from ACT

Asked by budzynm in Crystal Reports Software, ACT

Tags: Crystal Reports, Act 2009 (Premium), deleted records

Greetings,

We're in the process of migrating our Act database from v6 to Act 2009 Premium edition. I'm presently re-writing all the CR reports  (CR XI rel1) and have come across a problem which we aren't really sure how to handle: CR will pull deleted company records into reports, but when we lookup the same company records in Act we don't see the 'extra' records (since they have been deleted). Obviously this is throwing off our numbers.

Our Act database (which is running on top SQL 2005) is re-indexed weekly. We do NOT have access to the SA password so logging directly into the SQL server is not an option.

Any ideas on how to address this/anyone have a similar experience.

Thanks in advance.
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20091028-EE-VQP-85 - Hierarchy / EE_QW_3_20080625